Refund Policy
All sales are final and non-refundable. It is the buyer's responsibility to ensure compatibility and safety in the created end product. DOOP Fragrance Co. recommends purchasing the smallest bottle size available to test compatibility prior to committing to larger quantities of any fragrance oil.
Cancellation Policy
You have the option to cancel your order within a period of 24 hours, provided it has not been shipped. Please note that all cancellations are subject to a 5% processing fee based on the total value of your order.
Damaged, Lost or Stolen Packages
If you added Route+ Package Protection at checkout, please file a claim with the Route team here.
If you opted out of Route+ Package Protection during checkout, you assume responsibility for your package and DOOP Fragrance Co. is not liable for any damaged, lost or stolen packages.
Shipping Carrier Policy
At Doop Fragrance Co., we reserve the right to select or change the shipping carrier at our discretion to ensure reliable and cost-effective delivery. While we consider customer preferences, we may switch carriers based on factors such as cost, delivery speed, service reliability, and regional availability. If a change occurs after an order is placed, customers will receive an updated tracking number as soon as possible. Any carrier change will not affect the final shipping cost charged at checkout unless explicitly communicated. Our responsibility for the shipment remains unchanged, and we will work to resolve any shipping-related issues in alignment with our existing policies. By placing an order with Doop Fragrance Co., the customer acknowledges and accepts this policy.
Out of Stock Products
In the event that an item is unavailable, we will issue a refund for the out-of-stock item and exclude it from the final invoice. The remaining items in your order will be promptly shipped to you.
Special Order Items
Special Order items, commonly known as bulk orders or pails, adhere to a defined turnaround time of 4 to 6 weeks. It is important to note that if you purchase additional items alongside a special order item, all items will be shipped together.
Missing Items
If you find that your order is missing an item or if you have received an incorrect item, we kindly request that you notify us within 5 days. When sending an email, please ensure that your order number is included in the subject line, and we will be more than happy to send replacements or issue a refund for the missing items. Please note it is our policy to request complete photos of both the interior and exterior of the parcel, as well as the contents you received. We compare the scanned weights provided by our carriers with our own records to ensure accuracy.
Chargeback Policy
Prior to initiating a chargeback, we urge customers to reach out to our customer support team for issue resolution. In cases where a chargeback is raised without prior communication and valid justification, we retain the right to enforce penalties, including an immediate and permanent account ban from our services, loss of warranties/support, and potential legal action to recover losses. Our commitment to fair dispute resolution is aimed at maintaining a positive customer relationship, and we encourage open communication to address concerns without resorting to chargebacks. By using our products/services, customers acknowledge their understanding and acceptance of this policy.
Supplier Responsibility and Customer Use
By purchasing from Doop Fragrance Co. LLC, you ("the Buyer") acknowledge that we act solely as a supplier of fragrance oils. As such, we cannot guarantee the performance, quality, or outcomes of your finished products, nor do we assume responsibility for how these products are marketed or advertised. Customers are encouraged to rebrand or modify our product names to align with their business strategies and target clientele. However, it is the customer’s responsibility to ensure that any modifications or uses do not infringe upon copyrights or intellectual property rights.
Right to Refuse Service
At Doop Fragrance Co., we strive to provide a positive shopping experience for all customers. However, we reserve the right to refuse service and cancel orders at our sole discretion. This policy is in place to protect the integrity of our business and ensure a fair and respectful environment for both our team and our customers.
Reasons for Refusal of Service or Order Cancellation
We may refuse service or cancel orders for reasons including, but not limited to:
- Fraudulent or Suspicious Activity – Orders flagged as high risk for fraud, including unauthorized payment methods or unusual purchase patterns.
- Violation of Terms & Policies – Orders placed in violation of our store policies, including resale restrictions, abusive behavior, or misuse of promotions.
- Disruptive, Abusive or Harrasing Behavior – Any conduct that is hostile, threatening, or inappropriate towards our staff or business operations.
- Order Limitations & Availability – If an item is out of stock, discontinued, or subject to order limitations, we reserve the right to cancel the order.
- Chargebacks or Payment Disputes – Customers who initiate chargebacks or disputes without first reaching out to resolve concerns may be denied future service.
- Reselling or Bulk Purchases – Orders suspected of unauthorized reselling may be canceled without notice.
- Pre-Order & Fulfillment Issues – Orders containing pre-order items are subject to fulfillment timelines, and any unforeseen issues may result in cancellation.
Notification & Refunds
If an order is canceled, we will notify the customer via email and process a refund if applicable. Refunds will be issued back to the original payment method, and processing times may vary depending on the payment provider.
Final Decision
Doop Fragrance Co. reserves the right to make final decisions regarding service refusal and order cancellations. This policy ensures fairness, security, and the best possible experience for our valued customers.
By completing your purchase at our store, you agree to all of our policies.