When will you restock your oils?
We do not have exact ETAs for our restocks. Please sign up for restock notifications to be alerted when a fragrance is back in stock.

What is your current processing time?
Please check the bar on top of the page for current processing times. In the event that there is a delay our customer service team will reach out with more information.

I received the wrong item or wrong quantity?
While we do our absolute best to ensure order accuracy, mistakes can still happen. If you receive the wrong type of item or quantity, please contact us immediately and we will gladly issue the correct item or provide a refund for the missing items.

Can your fragrance oils be used in different types of products?
All of our fragrance oils are formulated primarily for use in candles and wax products. Any other applications, including use in body products, are considered secondary. If you plan to use our oils for purposes outside of candles, we recommend reviewing the IFRA usage rates listed on each product page and testing a small sample first to ensure compatibility with your specific base or formulation. We cannot guarantee performance in secondary applications, and it is the customer’s responsibility to conduct proper testing to confirm suitability before full production.

Can I change my shipping address after placing an order?
Yes, you can update your shipping address any time before your order has shipped by logging into your account on our website. Once an order has shipped, we are unable to make any changes. Please double check your shipping details at checkout.

Can I cancel my order after placing it?
You may request to cancel your order before it has shipped by logging into your account. While we do our best to accommodate cancellation requests, they are not always guaranteed as orders may be processed quickly. Approved cancellations are subject to a 5% restocking fee to cover processing and administrative costs. Once your order has shipped, it cannot be cancelled or refunded.

Do you ship internationally?
We currently only ship within the United States due to shipping restrictions on fragrance oils.

Do you offer bulk discounts?
We offer a 10% bulk discount on purchases of 10 or more bottles of any 16oz fragrance oil. This discount is automatically applied at checkout once the minimum quantity is met. The bulk discount cannot be combined with other percentage based promotions including reward point redemptions.

Where can I find regulatory information?
Regulatory information and IFRA usage rates are located on each fragrance page under the description. If this information is unavailable it means it is still pending from the lab and will be updated once available. If you intend to use the fragrance for applications other than candles, please wait until the IFRA usage rate is posted. We are unable to provide usage guidance otherwise.

Where are your fragrance oils manufactured?
All fragrance oils listed on our website are manufactured in the United States of America.

Are your fragrance oils phthalate free?
The majority of our oils are phthalate free. This information is listed on each fragrance oil page under the SDS document.

Are your fragrances cruelty free?
Our fragrance oils are cruelty free and not tested on animals.

Are your fragrance oils vegan?
Yes, our fragrance oils are vegan and do not contain any animal by products.

How come my bottle isn’t filled to the top?
Our fragrance oil bottles are filled by weight, not volume, so fill levels may vary between oils.

What is a flash point?
Flash point is the lowest temperature at which a liquid generates enough vapor to ignite when exposed to a source of ignition such as a spark or flame.

What do I do if my order is damaged or incorrect?
If your order arrives damaged or incorrect, please contact us right away with your order number and photos of the issue so we can review and assist. In cases of transit damage, you may also be required to file a claim with the shipping carrier.

My package is missing or was never delivered?
If your package shows delivered but cannot be located, please contact your local post office and submit a claim or package inquiry with the carrier. Each delivery is GPS scanned and the carrier can investigate. If the carrier confirms a misdelivery, please forward that correspondence to us and we will assist further.

What are your policies on freight forwarding?
Many international customers use freight forwarders. Doop Fragrance Co. is not responsible for any issues with orders shipped through a freight forwarder. This includes customs issues, damages, lost deliveries, or country specific regulations. We do not provide credits, refunds, or replacements for orders shipped via freight forwarders. Customers use freight forwarding at their own risk.

Why didn’t I get a confirmation email?
Order confirmation emails may go to spam or junk folders. Please check those folders before contacting customer service. If you used multiple email addresses, check each one. Spelling errors in the email address can also prevent delivery.