These Terms and Conditions (“Terms,” “Agreement”) govern your use of the website, products, and services (collectively, the “Service”) provided by Doop Fragrance Co. LLC ("Doop Fragrance Co.," "we," "us," "our"). By accessing or using the website, purchasing from us, or interacting with our Service in any manner, you agree to be bound by the following Terms, along with any other policies or agreements referenced herein or made available by hyperlink. This Agreement applies to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

If you do not agree with any of these Terms, you must immediately discontinue the use of our website and services. Doop Fragrance Co. reserves the right to update, change, or replace any part of these Terms at any time by posting changes to our website. It is your responsibility to check this page periodically for updates, and your continued use of or access to the website after such changes are posted constitutes your acceptance of those changes.

Section 1 - General Conditions

1.1. Eligibility. By agreeing to these Terms, you affirm that you are at least the age of majority in your state or province of residence. If you are accessing the site on behalf of a minor or dependent, you acknowledge that you are providing consent for them to use our services under your supervision. You must not use our products for any illegal or unauthorized purposes, and your use of the Service must not violate any laws, including but not limited to copyright and intellectual property laws in your jurisdiction.

1.2. Prohibited Uses. In addition to other prohibitions as set forth in these Terms, you are expressly prohibited from using the website or its content:

• For any unlawful purpose;
• To solicit others to participate in any unlawful acts;
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• To submit false or misleading information;
• To upload or transmit viruses or any other malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet;
• To collect or track the personal information of others;
• To spam, phish, pharm, pretext, spider, crawl, or scrape;
• For any obscene or immoral purpose;
• To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

Section 2 - Right to Refuse Service

2.1. Discretionary Refusal of Service. Doop Fragrance Co. reserves the right to refuse service, cancel orders, or terminate accounts at our sole discretion. We may exercise this right for any reason, including but not limited to:

• Breach of these Terms or any other policies;
• Misuse of discounts, promotions, or rewards programs;
• Abusive, threatening, or inappropriate behavior towards Doop Fragrance Co. employees, representatives, or other customers;
• Fraudulent or illegal activities, including but not limited to unauthorized use of payment methods, fraudulent chargebacks, or false claims;
• Any activity that disrupts or interferes with the website, our ordering system, or any part of Doop Fragrance Co.'s business operations.

2.2. Non-Compliance. Failure to comply with these Terms, or engaging in conduct that we determine to be detrimental to the business or our customers, will result in immediate suspension or termination of access to our website and services without notice.

 

Section 3 - Modification to Services and Prices

3.1. Changes to Prices. Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue products or services, or any part of the Service, at any time without prior notice.

3.2. No Liability for Modifications. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

 

Section 4 - Product Descriptions and Availability

4.1. Product Descriptions. We endeavor to ensure that all product descriptions, images, and pricing information presented on our website are accurate and up to date. However, fragrance is a highly subjective experience and may be perceived differently by each individual. While we provide detailed descriptions and fragrance notes to guide you in making informed decisions, the actual scent may vary based on personal preferences, skin chemistry, and other environmental factors. As such, Doop Fragrance Co. makes no guarantees that a fragrance will smell exactly as described to every user.

4.2. Product Availability. Certain products and services may be available exclusively through our online store and may be offered in limited quantities. We reserve the right to limit the sales of our products or services to any individual, geographic region, or jurisdiction, and may exercise this right on a case-by-case basis. Additionally, we reserve the right to modify or discontinue any product or service at any time without prior notice. In such cases, any discontinued product will not be available for purchase after its removal from the website, and Doop Fragrance Co. shall not be liable for any unavailability.

 

Section 5 - Billing and Account Information

5.1. Account and Purchase Information. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, such as your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

5.2. Order Acceptance. We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we modify or cancel an order, we may attempt to notify you by contacting the email and/or billing address provided at the time the order was made.

Section 6 - Shipping, Risk of Loss, and Delivery

6.1. Shipping and Handling. Shipping costs are calculated based on the delivery location and shipping method selected at checkout. All shipping times provided are estimates and may vary based on unforeseen circumstances. Doop Fragrance Co. is not responsible for any shipping delays caused by shipping carriers or external factors beyond our control.

6.2. Risk of Loss. All items purchased from Doop Fragrance Co. are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

 

Section 7 - Refund and Cancellation Policies

7.1. Refund Policy. All sales are final and non-refundable. It is the customer’s responsibility to ensure that the product purchased is suitable for their intended use. We recommend purchasing smaller quantities for testing before committing to larger orders.

7.2. Order Cancellation. You may cancel your order within 24 hours of placement, provided the order has not been shipped. Cancellations are subject to a 5% processing fee based on the total order value. Once an order has been shipped, it cannot be canceled.

7.3. Out of Stock Products. In the event an item in your order is out of stock, we will issue a refund for the unavailable item, and the remaining items in your order will be shipped.

7.4. Missing or Incorrect Items. If an item is missing or incorrect in your order, you must notify us within 5 days of receiving your shipment. When contacting us, include your order number and provide clear photos of both the interior and exterior of the parcel, as well as its contents. We will then issue a replacement or a refund for the missing or incorrect items.

 

Section 8 - Chargeback Policy

8.1. Chargeback Disputes. Before initiating a chargeback with your credit card company, we encourage you to contact us directly to resolve any issues. We are committed to resolving disputes amicably. In cases where a chargeback is initiated without prior communication or for invalid reasons, we reserve the right to:

• Permanently ban your account from future purchases;
• Revoke any warranties or support associated with your account or purchase;
• Pursue legal action to recover any losses incurred as a result of the chargeback.

Section 9 - Intellectual Property Rights

9.1. Content Ownership. All content on this website, including but not limited to text, graphics, logos, images, product names, and descriptions, are the intellectual property of Doop Fragrance Co. LLC and are protected by United States and international copyright laws.

9.2. License and Use Restrictions. You are granted a limited, non-exclusive, and revocable license to access and use our website for personal purposes. You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without obtaining express written consent from Doop Fragrance Co.

Section 10 - Non-Compete Agreement

10.1. Non-Compete Policy. By purchasing from Doop Fragrance Co., you represent that you are not affiliated with any competing business and that you will not use our products, business information, or proprietary materials for any commercial purpose in competition with Doop Fragrance Co. If it is discovered that this representation is false, Doop Fragrance Co. reserves the right to pursue legal action to protect its business interests.

Section 11 - Disclaimer of Warranties

11.1. As-Is Service. Doop Fragrance Co. makes no representations or warranties of any kind, express or implied, regarding the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of our Service is at your sole risk.

11.2. No Warranty. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We do not guarantee the results that may be obtained from the use of the Service. All products are provided "as is" and "as available" without any warranties, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

 

Section 12 - Limitation of Liability

12.1. No Liability. In no event shall Doop Fragrance Co., its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind, including but not limited to lost profits, lost revenue, loss of data, or other damages arising from your use of the Service or products purchased from us.

12.2. Jurisdictional Limitations. Certain jurisdictions do not allow the limitation of liability for incidental or consequential damages, so the above limitation may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by law.

 

Section 13 - Indemnification

You agree to indemnify, defend, and hold harmless Doop Fragrance Co. LLC, its affiliates, employees, contractors, agents, and suppliers from any claims, demands, or damages, including reasonable attorney's fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

 

Section 14 - Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of the remaining provisions.

 

Section 15 - Termination

These Terms remain in effect unless terminated by either you or us. You may terminate these Terms by ceasing all use of our website and services. If, in our sole discretion, you fail to comply with any term or provision of these Terms, we may terminate your access to the website and services without notice, and you will remain liable for all amounts due up to and including the date of termination.

 

Section 16 - Governing Law

These Terms and any disputes arising out of or related to your use of our website or services shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

 

Section 17 - Entire Agreement

These Terms, along with any other policies posted on our website or referenced herein, constitute the entire agreement between you and Doop Fragrance Co. LLC regarding your use of our services and supersede all prior agreements, communications, and proposals, whether oral or written.

 

Section 18 - Changes to Terms

Doop Fragrance Co. reserves the right to update or modify these Terms at any time without prior notice by posting updates on this page. It is your responsibility to review these Terms periodically. Your continued use of our services following the posting of any changes to these Terms constitutes acceptance of those changes.

 

Section 19 - Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Doop Fragrance Co. LLC
Dallas, Texas
Email: contact@doopfragrance.com