Privacy policy

PRIVACY POLICY

Doop Fragrance Co. LLC

Effective Date: August 18, 2026 Last Updated: August 18, 2026

This Privacy Policy explains how Doop Fragrance Co. LLC ("Doop Fragrance Co.," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit doopfragrance.com (the "Site"), place an order, contact us, or otherwise interact with our business.

This Policy forms part of our Terms of Sale. By using the Site you acknowledge this Policy.

1. WHO WE ARE

Doop Fragrance Co. LLC is a Texas limited liability company selling fragrance oils and related supplies to customers in the United States. We are the controller of the personal information described in this Policy.

You can reach us at contact@doopfragrance.com about anything in this Policy.

2. INFORMATION WE COLLECT

2.1 Information you give us.

Identity and contact information: name, email address, telephone number, billing address, shipping address.
Order information: items purchased, order value, order history, discount codes used, rewards activity, tax exemption documentation where you provide it.
Account information: username, password, saved addresses, communication preferences.
Payment information: we do not receive or store full payment card numbers. Card details are collected and processed directly by our payment providers. We receive a transaction confirmation, the payment method type, and the last four digits of the card.
Communications: the content of emails, contact form submissions, claim submissions, and photographs you send us in support of an order issue.
Content you submit: product reviews, ratings, photographs, and any other content you post or send to us.

2.2 Information we collect automatically. When you visit the Site we collect device and usage information through cookies and similar technologies, including your IP address, browser type and version, operating system, device identifiers, referring URL, pages viewed, products viewed, time spent, and interactions with the Site. Section 6 describes these technologies and your choices.

2.3 Information from third parties.

Our e-commerce platform and payment providers, which supply order, fraud screening, and transaction data.
Shipping carriers, which supply tracking, delivery, and address correction data.
Our email marketing platform, which supplies delivery, open, and engagement data.
Analytics providers, which supply aggregated and device-level usage data.
Social media platforms, where you interact with our accounts or reach the Site through them.

2.4 Information we do not seek. We do not intentionally collect sensitive personal data, including precise geolocation, biometric or genetic data, health information, racial or ethnic origin, religious beliefs, sexual orientation, immigration status, or union membership. Please do not send us this kind of information.

3. HOW WE USE PERSONAL INFORMATION

We use personal information to:

Process, fulfill, ship, and invoice your orders, and to communicate with you about them;
Create and administer your account and the rewards program;
Provide customer service and respond to claims, questions, and requests;
Detect, investigate, and prevent fraud, chargebacks, abuse of promotions, and other unlawful activity;
Operate, maintain, secure, and improve the Site and our product range;
Send marketing communications where you have chosen to receive them;
Measure the performance of our marketing and understand how customers use the Site;
Comply with legal obligations, including tax, accounting, product safety, and record-keeping requirements;
Establish, exercise, or defend legal claims, and enforce our Terms of Sale.

We do not use personal information to make decisions about you that produce legal or similarly significant effects through automated processing alone, and we do not engage in profiling in furtherance of such decisions.

4. WHO WE DISCLOSE PERSONAL INFORMATION TO

We disclose personal information to the following categories of recipients, in each case only as needed for the purposes described above:

Category	Purpose
E-commerce and hosting platform	Operating the Site, storing order and account data
Payment processors	Authorizing and settling payments, fraud screening
Shipping carriers and logistics providers	Delivering orders, tracking, address correction
Email marketing platform	Sending transactional and marketing email
Product review platform	Collecting and publishing reviews
Advertising platforms (Meta, Google)	Targeted advertising and conversion measurement, including server-side event sharing
Affiliate and creator platform	Administering creator and affiliate campaigns
Analytics providers	Measuring Site usage and performance
Accessibility service provider	Operating accessibility features on the Site
Professional advisors	Legal, accounting, insurance, and tax advice
Government authorities and legal parties	Where required by law or to protect our rights
Acquirers	In connection with a merger, acquisition, financing, or sale of assets

We require service providers to use personal information only to perform services for us and to protect it appropriately. Advertising platforms are not service providers in this sense, and our disclosures to them are described in Section 7. We do not sell customer lists or disclose personal information to third parties for their own independent marketing to you.

5. HOW LONG WE KEEP INFORMATION

We keep personal information only as long as we need it.

Order and transaction records: at least four years, to meet tax, accounting, and product safety obligations, and to defend claims within the limitations periods that apply.
Account information: while your account is active, and for two years after your last order or interaction, after which we may delete or de-identify it.
Marketing contact information: until you unsubscribe, and for a short period afterward to honor your opt-out.
Customer service correspondence and claims: three years from the date of the communication.
Analytics and cookie data: as described in Section 6, generally no longer than 24 months.

Where we are required to keep information longer by law, or need it to resolve a dispute or enforce our agreements, we keep it for that period.

6. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies for the following purposes:

Strictly necessary: enabling the shopping cart, checkout, account login, security, and fraud prevention. These cannot be switched off.
Functional: remembering your preferences, currency, and saved information.
Analytics: understanding how visitors find and use the Site so we can improve it.
Advertising: measuring the performance of our advertising and showing you relevant advertising on other sites. These are active on the Site and are described in detail in Section 7.

Your choices. Most browsers let you refuse or delete cookies through their settings. Blocking strictly necessary cookies will prevent parts of the Site from working. You can learn more about cookies at https://www.allaboutcookies.org.

Global Privacy Control. We recognize and honor the Global Privacy Control (GPC) signal as a valid opt-out of targeted advertising and of any sale or sharing of personal information, as described in Section 7. If your browser or extension sends a GPC signal, we treat it as an opt-out request for that browser and device.

Do Not Track. Browsers may send a Do Not Track signal. There is no common industry standard for responding to it, and we do not respond to it separately. We do honor GPC.

7. TARGETED ADVERTISING AND YOUR OPT-OUT RIGHTS

We share personal information with advertising platforms for targeted advertising. We want to be clear about this rather than leave it implied.

We use advertising and measurement integrations provided by Meta (Facebook and Instagram) and Google (Google Ads and YouTube). These integrations operate in two ways:

In your browser, through cookies and tracking pixels that record pages you view, products you view, items added to cart, and purchases you complete.
From our servers, through direct server-to-server integrations that send the same event data to those platforms without passing through your browser. Because these events do not originate in your browser, they are not blocked by ad blockers or browser privacy settings on their own.

The information shared through these integrations includes device and browsing data, the products and pages you viewed, order value, and hashed identifiers derived from your email address, telephone number, and name, which the platforms use to match activity to their own user accounts.

We also use a product review integration and an affiliate and creator integration that record on-site activity.

Under California, Texas, and other state privacy laws, this activity qualifies as "targeted advertising" and as a "sale" or "sharing" of personal information, even though we receive no money for the data itself. You have the right to opt out.

We do not sell personal information in exchange for money, we do not knowingly sell or share the personal information of anyone under 16, and we do not disclose personal information to these platforms for their own independent marketing to you.

How to opt out:

Use our opt-out page at https://doopfragrance.com/pages/data-sharing-opt-out, or the "Do Not Sell or Share My Personal Information" link in the footer of the Site, which goes to the same page;
Submit a request using the methods in Section 9;
Enable Global Privacy Control in your browser or through a browser extension, which we honor automatically as an opt-out for that browser and device;
Adjust your browser settings to block advertising cookies. Note that browser-level blocking does not by itself stop the server-side integrations described above. To stop those, use one of the first three methods so that we can suppress them at our end.

We will not discriminate against you for exercising this right. Opting out does not stop you from seeing advertising, only from that advertising being tailored using information about your activity.

8. YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights:

Access and know: confirm whether we process your personal information and obtain a copy of it.
Correct: have inaccurate personal information corrected.
Delete: request deletion of personal information we hold about you.
Portability: obtain a copy in a portable, readily usable format where technically feasible.
Opt out: opt out of targeted advertising, and of any sale or sharing of personal information.
Non-discrimination: not receive different pricing, service, or quality for exercising a privacy right.
Appeal: appeal a decision if we decline your request.

Texas residents. The Texas Data Privacy and Security Act gives you the rights above, including the right to opt out of targeted advertising and of the sale of personal data, which you may exercise at https://doopfragrance.com/pages/data-sharing-opt-out. We provide two methods for submitting all other requests, described in Section 9. If we decline your request you may appeal, as described in Section 10, and if we deny your appeal you may submit a complaint to the Texas Attorney General at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.

California residents. The California Consumer Privacy Act gives you the rights above, plus the right to know the categories of personal information collected, the categories of sources, the business purposes for collecting it, and the categories of third parties to whom it is disclosed. Those categories are set out in Sections 2, 3, and 4 of this Policy. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you. You may use an authorized agent to submit a request on your behalf, with proof of authorization.

Residents of other states. Residents of Colorado, Connecticut, Virginia, Utah, Oregon, Montana, and other states with comprehensive privacy laws have rights substantially similar to those described above and may exercise them using the same methods.

Visitors outside the United States. Our products and services are offered and shipped only within the United States, and the Site is directed to United States residents. Information we collect is processed in the United States. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local law.

9. HOW TO SUBMIT A REQUEST

You may submit a privacy request by either of these methods:

Email: contact@doopfragrance.com with "Privacy Request" in the subject line.
Web form: https://doopfragrance.com/pages/contact-us, selecting or noting "Privacy Request" in your message.

What we need from you. Please tell us which right you are exercising and provide enough information for us to locate your records, such as the email address used to place your orders and, where relevant, an order number. We may ask for additional information to verify your identity. We use this information only for verification and then delete it.

Authorized agents. An authorized agent may submit a request on your behalf with written proof of authorization. We may still contact you directly to confirm.

Our response time. We respond within 45 days of receiving a verifiable request. If we need more time we will tell you within that period and may extend it by a further 45 days.

Cost. Requests are free. We may charge a reasonable fee, or decline, if a request is manifestly unfounded, excessive, or repetitive, and we will explain why.

Limits. We may decline a deletion request where we are required to keep information by law, need it to complete a transaction, or need it to detect security incidents, prevent fraud, or defend legal claims.

10. APPEALS

If we decline your request, you may appeal by replying to our decision or by emailing contact@doopfragrance.com with "Privacy Appeal" in the subject line, within 30 days of our response.

We will review the appeal and respond in writing within 60 days, explaining the reasons for our decision. If we deny your appeal, we will provide a method for you to contact your state attorney general to submit a complaint.

11. MARKETING COMMUNICATIONS

We send transactional messages about your orders, which you cannot opt out of while an order is active, because we need them to fulfill it.

We send marketing email only where you have chosen to receive it. You can unsubscribe at any time using the link in any marketing email or by contacting us. We will process the request promptly. We do not send marketing text messages.

12. HOW WE PROTECT INFORMATION

We use administrative, technical, and physical safeguards appropriate to the volume and nature of the information we handle, including encryption in transit, access controls limiting staff access to what their role requires, and reliance on payment providers that handle card data under their own security programs, so that we never hold full card numbers.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and the relevant authorities as required by law.

13. CHILDREN

The Site is not directed to children. We do not knowingly collect personal information from anyone under 13, and persons under 18 may not place an order, create an account, or submit content. If you believe a child has provided us with personal information, contact us and we will delete it.

14. CHANGES TO THIS POLICY

We may update this Policy from time to time. When we do, we will change the "Last Updated" date above. Where a change is material, we will provide notice on the Site before it takes effect. The version in effect at the time of your interaction governs that interaction.

15. CONTACT

Doop Fragrance Co. LLC Email: contact@doopfragrance.com

Opt out of data sharing: https://doopfragrance.com/pages/data-sharing-opt-out

This Policy was last updated on August 18, 2026.