Refund Policy

All sales are final and non-refundable. It is the buyer's responsibility to ensure compatibility and safety in the created end product. DOOP Fragrance Co. recommends purchasing the smallest bottle size available to test compatibility prior to committing  to larger quantities of any fragrance oil. 

Cancellation Policy

You have the option to cancel your order within a period of 24 hours, provided it has not been shipped. Please note that all cancellations are subject to a 5% processing fee based on the total value of your order.

Damaged, Lost or Stolen Packages

If you purchased Doop Fragrance Co. shipping insurance at checkout, damage, loss, or theft is covered under that policy. To file a claim, please email our support team with your order number and a brief description of the issue, and we will assist you with the claim process.

If you did not purchase shipping insurance at checkout, you assume responsibility for your package once it has been shipped. In these cases, customers must contact the shipping carrier directly to file a claim or request a package trace.

Doop Fragrance Co. is not able to replace or refund orders for packages that are confirmed as delivered by the carrier.

 

Out of Stock Products

In the event that an item is unavailable, we will issue a refund for the out-of-stock item and exclude it from the final invoice. The remaining items in your order will be promptly shipped to you.

Missing Items

If you find that your order is missing an item or if you have received an incorrect item, we kindly request that you notify us within 5 days. When sending an email, please ensure that your order number is included in the subject line, and we will be more than happy to send replacements or issue a refund for the missing items. Please note it is our policy to request complete photos of both the interior and exterior of the parcel, as well as the contents you received. We compare the scanned weights provided by our carriers with our own records to ensure accuracy.

 

Undeliverable Orders & Reshipping Policy

If a package is returned to us by the shipping carrier due to an insufficient or incorrect address, unclaimed delivery, or failure to sign for the package when required, the customer will be responsible for covering the cost of reshipping. If the customer chooses not to have the package reshipped, a refund will be issued for the product(s) only, excluding the original shipping fee, as carriers do not provide refunds for returned shipments. Returned items must arrive back to us in unused, sellable condition to be eligible for a refund. Packages will be held for 14 calendar days from the date of return. If we do not hear from the customer within that period, the items will be restocked and the order will be considered canceled. To prevent delays, customers should ensure all shipping information is accurate at checkout. If an address needs to be updated, it can be edited prior to shipment by logging into your Doop account and clicking on the order.

 

Shipping Carrier Policy

Chargeback Policy

Prior to initiating a chargeback, we urge customers to reach out to our customer support team for issue resolution. In cases where a chargeback is raised without prior communication and valid justification, we retain the right to enforce penalties, including an immediate and permanent account ban from our services, loss of warranties/support, and potential legal action to recover losses from fraudulent claims. Our commitment to fair dispute resolution is aimed at maintaining a positive customer relationship, and we encourage open communication to address concerns without resorting to chargebacks. By using our products/services, customers acknowledge their understanding and acceptance of this policy.

 

Supplier Responsibility and Customer Use  

By purchasing from Doop Fragrance Co. LLC, you ("the Buyer") acknowledge that we act solely as a supplier of fragrance oils. As such, we cannot guarantee the performance, quality, or outcomes of your finished products, nor do we assume responsibility for how these products are marketed or advertised. Customers are encouraged to rebrand or modify our product names to align with their business strategies and target clientele. However, it is the customer’s responsibility to ensure that any modifications or uses do not infringe upon copyrights or intellectual property rights.